Are you prepared for Virtual Thursday?

Delivery firms and retailers alike will have geared themselves up to deal with the effects of Cyber Monday, which this year fell on December 2nd 2013 . However couriers & carriers could have noticed a spike in volumes around the 5th too. According to Fits.me, ‘Virtual Thursday’ was the busiest shopping day for clothing, which is […]

Are you prepared for Virtual Thursday?

IPC

IPC creates shipping network

The International Post Corporation is a group of 24 postal companies from around the world. IPC has agreed to launch a fully interconnected shipping network e-commerce products across borders. The Royal Mail, US Postal Service, Deutsche Post, Poste Italiane & La Poste Group are just a few organisations that are members of the IPC. National postal services of […]


Cyber Monday

Christmas shoppers went online in force to secure as many bargains as possible this Cyber Monday December 3rd 2013. The IBM Digital Analytics Benchmark has revealed that online spending activity rose by 31.6 per cent during Cyber Monday, compared to the equivalent day last year. Mobile shopping experienced an even bigger spike - growing by 94 per […]

Shopping Cart

Are retailers or consumers the driving forces behind delivery?

The delivery landscape has changed  over the last few years, as e-commerce goes from strength to strength. Customers are seemingly becoming more demanding and are looking for the quickest, cheapest and most convenient delivery possible. Couriers & carriers are expected to continue the customer service experience begun by the retail chain, communicating with consumers and […]


Strike action threat causes Royal Mail customers to defect

At a time when customers seek stability and service, the Royal Mail has been wracked by strike threats over its privatisation. Now the company has admitted that it could have a knock-on effect for its bottom line as consumers react to industrial action by turning to competitors. Despite posting a 150 per cent year-on-year rise in profits […]

Royal Mail

Delivery

Are you putting enough focus on customer service?

In the UK online shoppers expect the highest levels of customer service in Europe & not just up to the point when they pay for their shopping cart. All parts of the consumer experience are integral, from the second a person lands on a site to when their parcel is firmly in their hands. However, […]


Delivery volumes to rise because of Creative Advertising

Delivery firms will certainly be grateful to retailers this Christmas, they are using creative advertising that is helping to bring more shoppers online. Couriers & carriers are seeing their volumes soar as marketers find new ways to grow an already robust area. eBay is the latest example of a company that is innovatively using advertising to further […]

eBay

Ofcom

Royal Mail has been told to improve service by Ofcom

Ofcom has told  Royal Mail that it must improve important aspects of the service that it provides to customers. After missing key performance targets, the universal postal service was deemed to be moving closer to long-term financial sustainability but failing on some customer elements. Ofcom’s annual monitoring update looked at aspects of Royal Mail’s financial and […]


CollectPlus popularity grows, is this bad news for delivery?

There is lots of talk of the future being in bricks & clicks at the moment and the success of services like CollectPlus is proving that there is demand for the service. Indeed, the largest store-based parcel delivery service in the UK has managed to grow its parcel volumes and is handling 5.7 million transactions a year. […]

Deliver

John Lewis

Online delivering strong performance for businesses

Online has helped John Lewis grow its sales to in excess of £100 million in the second week of November 2013. Couriers & carriers will take heart from the data, signalling a robust festive season is likely on the way, with online shopping growing strongly. Andrew Murphy, retail director of John Lewis said: “We’re delighted to […]